RACGP Pop Up Shop Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer a repaire only. We reserve the right to not offer a refund or an exchange coupon.
Please read the following carefully to esnure you are fully aware of your rights under the policy and our obligations to you.
When you change your mind
Unfortunately, we cannot accept change of mind returnes for socks for hygiene reasons. However, products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.Other products
The RACGP will accept returns and provide you with a refund (using your original payment method) where:- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present a receipt or other adequate proof of purchase.
The RACGP may elect to have the product returned to us to determine the nature of the problem. We reserve the right not to offer an exchange voucher or refund where the fault is a result of misuse or neglect.
Proof of purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:- Online Tax Invoice (order confirmations will not be accepted)
- Financial Statement (i.e. bank statement, credit card statement)
Privacy
You may be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.When returning products with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If the RACGP agrees to a return without adequate proof of purchase, you may be asked to provde identification containing your full name. The RACGP may record your name and form of identification provided, which may be accessed by authorised RACGP team members for fraud protection activities. Information collected will be securely stored in accordance with the RACGP's Privacy Policy.
For further information, please contact the RACGP by email at marketing@racgp.org.au
