3f. Hybrid Care: Providing an Amazing In-Person and Virtual Experience for Patients
Tracks
Track 6
| Saturday, May 24, 2025 |
| 13:30 - 14:15 |
| Courtyard room 2 |
Details
This session challenges the limitations of the traditional 15-minute appointment, highlighting how it can hinder care quality and patient satisfaction. It introduces a blended care model using both synchronous (real-time) and asynchronous (flexible, non-live) communication to improve efficiency and engagement. Attendees will learn how video calls, phone consults, secure messaging, and patient portals can enhance access, streamline workflows, and allow for more thorough, responsive care. The session will demonstrate how these strategies help doctors manage more patients without compromising quality, ultimately boosting patient satisfaction, retention, and revenue. Real-world examples will illustrate the benefits of this modern, flexible care approach.
Learning Outcome: • Explain how using synchronous and asynchronous communication can improve patient engagement, efficiency, and overall healthcare outcomes.
Learning Outcome: • Explain how using synchronous and asynchronous communication can improve patient engagement, efficiency, and overall healthcare outcomes.
Speaker
Dr Ben Hurst
CEO
HotDoc
3f. Hybrid Care: Providing an Amazing In-Person and Virtual Experience for Patients
Biography
Ben Hurst, founder and CEO of HotDoc explores the rising demand for hybrid healthcare models, highlighting the benefits of blending in-person care with Telehealth to reduce wait times, provide greater appointment flexibility, and expand your service reach, whilst balancing technology with personal interaction to meet the diverse needs of patients.
