Saturday, May 23, 2026

10:30 - 11:15

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Details

This presentation explores a case study of a general practice leadership team who developed their capability to manage conflict and engage in productive discussion. Through a structured development process, the team learned to recognise the sources and patterns of conflict, manage emotional triggers, and adopt communication approaches that promote constructive outcomes. The process demonstrated that conflict, when handled well, can become a catalyst for alignment, innovation, and stronger working relationships.
Key aspects of the facilitated program included - Identifying common sources and recurring patterns of conflict within the practice. - Understanding how communication styles and assumptions shape team dynamics. - Applying practical frameworks to prepare for and conduct challenging conversations. - Using structured techniques to move from blame to collaborative problem-solving while maintaining respect and psychological safety.

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Speaker