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7a. PM-GP-Owner, Is this the most important relationship?

Tracks
Stream 1
Sunday, May 24, 2026
13:15 - 14:00
Pyrmont Theatre

Details

This session will look at GP - Practice Manager relationships, and explore how to avoid a toxic relationship, build trust and thrive.


Speaker

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Mrs Sarah Boorman
Advisory Group
Scale My Clinic

Chairperson

13:15 - 14:00

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Mr Craig Morris
Leadership Mentor And Consultant
Leadership Creativity

Practice relationships. PM-GP-Owner, Is this the most important relationship?

13:15 - 14:00

Craig Morris is a highly experienced Leadership Mentor and Consultant with over 40 years’ experience helping leaders navigate complexity, lead change and build high performing teams. As co founder of Leadership Creativity, Craig brings deep commercial and human centred leadership expertise gained across corporate, government and multinational environments, including leading multimillion dollar transformations, mergers and complex change programs. In the health sector, Craig works extensively with General Practice owners and their leadership teams, supporting them to strengthen leadership capability, build aligned cultures, and make confident strategic decisions in demanding clinical and business environments. Craig is known for his ability to quickly build trust, create clarity, and bring people together around shared purpose - enabling sustainable leadership, healthier teams and better outcomes for practices and the communities they serve.
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Mrs Jessica Rankin
Business Manager
Walker Street Doctors

Practice relationships. PM-GP-Owner, Is this the most important relationship?

13:15 - 14:00

Jessica Rankin is the Business Manager at Walker Street Doctors in North Sydney, where she partners closely with the Practice Principal to lead strategy, operations, and team performance within a busy private billing general practice. With over 15 years’ experience in human resources and workplace relations, including leadership roles at the Australian Medical Association, Jessica brings a practical, people-focused approach to modern general practice. She is passionate about building strong team cultures, optimising systems, and creating environments where GPs can thrive and patients receive exceptional care.
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Mrs Karlea Wootton
Business Manager
Townsville & Suburban Medical Practice

Practice relationships. PM-GP-Owner, Is this the most important relationship?

13:15 - 14:00

Karlea is an experienced and enthusiastic people leadership professional with over 22 years experience. Karlea's focus from day one has been around building strong relationships with the GP's to offer a level of support and certainty that allows them to focus on patient care and minimise the risk of burnout. Process improvement along with mindset and coaching has been key. Karlea came to General Practice from a 20 year career in banking. She now uses her transferrable skills to lead one of Townsville's longest standing medical practices.
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