Saturday, May 23, 2026

10:30 - 11:15

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Details

Independent practices can still outperform—if they operate like high-performing businesses. In this candid session, the Pioneer Health Albany leadership team shares how they’ve grown a large regional practice to sustained profitability while protecting clinical quality and culture. We’ll unpack the pressures reshaping the sector—consolidation, workforce scarcity, rising costs—and show a practical pathway to financial strength without selling to corporates. This is a business masterclass for practice owners and managers who want measurable results.
What we’ll cover (with real examples): - Lean for general practice: spotting and eliminating waste; standardising rooms, equipment and workflows; reducing avoidable variation. - Automation that pays: targeted uses of AI (e.g. document ingestion, telephony), digital job routing, and role redesigns that free clinical time and reduce admin costs. - Financial levers that matter: understanding margin by service line; when to add higher-margin offerings (e.g. skin clinic, procedures) and when to say no. - Workforce as strategy: teaching pipelines, scope-of-practice redesign, and culture systems that attract and retain talent.

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Speaker