6d. From Insight to Impact: Leveraging Data for Quality Improvement in General Practice
Tracks
Stream 4
| Sunday, May 24, 2026 |
| 11:20 - 12:05 |
| Room C3.3 |
Details
Effective use of data is central to driving continuous quality improvement in general practice. As the RACGP 6th edition Standards place a stronger emphasis on demonstrating both the rationale for quality improvement activities and the outcomes achieved, practice teams must be able to interpret, analyse, and apply data meaningfully throughout the full Plan–Do–Study–Act (PDSA) cycle.
Data enables practices to identify priority areas, monitor trends, benchmark performance internally and externally, and evaluate the impact of interventions over time. Key data sources—such as patient demographics, population health statistics, clinical outcome measures, practice performance indicators, and patient feedback—provide essential evidence to support improvement planning and accreditation requirements.
Examples include monitoring immunisation coverage, diabetes outcomes, health summaries, incident reporting, and preventive care activities. These metrics enable practices to evaluate clinical effectiveness, identify variations in care, and make informed, evidence-based decisions that improve patient outcomes and operational performance.
This presentation will explore practical strategies for integrating data into everyday quality improvement processes, with a focus on preparing for the strengthened requirements in the RACGP 6th edition Standards.
Participants will learn how to link data insights to quality improvement initiatives, document actions and results, and demonstrate compliance with QI Standard 1 and QI Standard 2, including the use of aggregated data to evidence change. By building confidence and capability in using data for improvement, practices can embed a stronger culture of quality, accountability, and patient-centred care.
Data enables practices to identify priority areas, monitor trends, benchmark performance internally and externally, and evaluate the impact of interventions over time. Key data sources—such as patient demographics, population health statistics, clinical outcome measures, practice performance indicators, and patient feedback—provide essential evidence to support improvement planning and accreditation requirements.
Examples include monitoring immunisation coverage, diabetes outcomes, health summaries, incident reporting, and preventive care activities. These metrics enable practices to evaluate clinical effectiveness, identify variations in care, and make informed, evidence-based decisions that improve patient outcomes and operational performance.
This presentation will explore practical strategies for integrating data into everyday quality improvement processes, with a focus on preparing for the strengthened requirements in the RACGP 6th edition Standards.
Participants will learn how to link data insights to quality improvement initiatives, document actions and results, and demonstrate compliance with QI Standard 1 and QI Standard 2, including the use of aggregated data to evidence change. By building confidence and capability in using data for improvement, practices can embed a stronger culture of quality, accountability, and patient-centred care.
Speaker
Mr Kon Kakris
GPs In Training Faculty Manager
RACGP
Chairperson
11:20 - 12:05
Mrs Madeline Jammal
Practice Manager
Hills Family General Practice
From Insight to Impact: Leveraging Data for Quality Improvement in General Practice
11:20 - 12:05
Madeline was an Intensive Care trained Registered Nurse until 2001 when she established Hills Family General Practice in North- West Sydney with her partner Dr Jammal. She is a practice owner and manager. The practice has 16 full and part time doctors and nursing staff, a non-dispensing pharmacist, psychologists, and a podiatrist. She completed the Diploma of Professional Practice Leadership in 2016 at UNEP and was awarded the Barbara Meredith award. Madeline is a Certified Practice Manager with
AAPM. Madeline is a strong believer in the Patient Centred Medical Home philosophy. This includes a data driven, team-based approach to wholistic patient care. Madeline was the AAPM representative member of the RACGP Expert Committee- Standards for General Practice for a 3-year term from June 2021. She was also a member of the RACGP Prisons working group and the 2022 RACGP Technical Working Group-Infection prevention and control.
Ms Megan Braithwaite
Strategic Growth Officer
Cfep Surveys
From Insight to Impact: Leveraging Data for Quality Improvement in General Practice
11:20 - 12:05
Mr Gary Smith
Tindale Medical Hub
From Insight to Impact: Leveraging Data for Quality Improvement in General Practice
11:20 - 12:05
Gary Smith AM has extensive experience in the management of healthcare facilities and the provision of health services, predominately in the general practice arena. He has been involved in the management of general practice for over four decades and has taken a keen interest in the operation of general practice and the major organisations which influence and shape general practice and the quality agenda in Australia.
Mr Smith is currently Chair of Australian General Practice Accreditation Ltd (AGPAL), a Director of Quality Innovation Performance Limited (QIP), Director of General Practice Workforce Tasmania, Chair of Client Focused Evaluation Program (CFEP) Australia and UK, Life Member, Australian Association of Practice Management Ltd and Chair, Wentworth Healthcare Ltd. Mr Smith has had extensive representation on relevant Commonwealth and State Government Advisory Boards, Working Parties and task groups and relevant healthcare industry committees nationally and internationally, which allows him to contribute to the shape and delivery of healthcare in Australia.
In 2021, Mr Smith was awarded an Honorary Doctor of Letters honoris causa by the University of New England (UNE), in recognition of his distinguished service of UNE Partnerships and to the professionalisation of the field of medical practice management for the past 32 years. In 2023 he was appointed a Member of the Order of Australia (AM) for significant service to medical administration, and to professional organisations.
